ZyXEL P-870HW-I Manual do Utilizador descarregar pdf (Página 353)

P-870HW-I1 User’s Guide

Chapter 39 Troubleshooting 353

39.4 Problems Accessing the ZyXEL Device

The following table identifies some remedies if you have problems accessing the ZyXEL

Device.

39.4.1 Pop-up Windows, JavaScripts and Java Permissions

In order to use the web configurator you need to allow:

• Web browser pop-up windows from your device.

• JavaScripts (enabled by default).

• Java permissions (enabled by default).

Note: Internet Explorer 6 screens are used here. Screens for other Internet Explorer

versions may vary.

39.4.1.1 Internet Explorer Pop-up Blockers

You may have to disable pop-up blocking to log into your device.

Either disable pop-up blocking (enabled by default in Windows XP SP (Service Pack) 2) or

allow pop-up blocking and create an exception for your device’s IP address.

39.4.1.1.1 Disable pop-up Blockers

1 In Internet Explorer, select Tools, Pop-up Blocker and then select Turn Off Pop-up

Blocker.

Table 167 Troubleshooting Accessing the ZyXEL Device

PROBLEM CORRECTIVE ACTION

I cannot

access the

ZyXEL Device.

The default password is 1234.

If you have changed the password and have now forgotten it, you have to reset the

ZyXEL Device. See the Introduction for details.

I cannot

access the

web

configurator.

Make sure pop-up windows, JavaScripts and Java permissions are allowed. See the

following section.

Make sure that there is not a console session (for example, telnet) running.

Use the ZyXEL Device’s WAN IP address when configuring from the WAN. Make sure

your WAN connection is good.

Use the ZyXEL Device’s LAN IP address when configuring from the LAN. Make sure

your LAN connection is good.

Check that you have enabled web service access. This is the default setting in

Management > Remote MGMT > WWW. If you have configured a secured client IP

address, your computer’s IP address must match it. See the chapter on remote

management for details.

Your computer’s and the ZyXEL Device’s IP addresses must be on the same subnet

for LAN access.

If you changed the ZyXEL Device’s LAN IP address, then enter the new one as the

URL.

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