ZyXEL P-661H Series Manual do Utilizador descarregar pdf (Página 274)

Chapter 22 Troubleshooting

P-661H/HW Series User’s Guide

274

4 Disconnect all the cables from your device, and follow the directions in the Quick Start

Guide again.

5 If the problem continues, contact your ISP.

V I cannot access the Internet anymore. I had access to the Internet (with the

ZyXEL Device), but my Internet connection is not available anymore.

1 Check the hardware connections, and make sure the LEDs are behaving as expected. See

the Quick Start Guide and Section 1.5 on page 35.

2 Reboot the ZyXEL Device.

3 If the problem continues, contact your ISP.

V The Internet connection is slow or intermittent.

1 There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.5

on page 35. If the ZyXEL Device is sending or receiving a lot of information, try closing

some programs that use the Internet, especially peer-to-peer applications.

2 Reboot the ZyXEL Device.

3 If the problem continues, contact the network administrator or vendor, or try one of the

advanced suggestions.

Advanced Suggestions

• Check the settings for bandwidth management. If it is disabled, you might consider

activating it. If it is enabled, you might consider changing the allocations.

22.4 Wireless Router/AP Troubleshooting

V I cannot access the ZyXEL Device or ping any computer from the WLAN.

1 Make sure the wireless LAN is enabled on the ZyXEL Device

2 Make sure the wireless adapter on the wireless station is working properly.

3 Make sure the wireless adapter (installed on your computer) is IEEE 802.11 compatible

and supports the same wireless standard as the ZyXEL Device.

4 Make sure your computer (with a wireless adapter installed) is within the transmission

range of the ZyXEL Device.

5 Check that both the ZyXEL Device and your wireless station are using the same wireless

and wireless security settings.

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ZyXEL P-661H Series Manual do Utilizador Página 274